FAQs
Can I cancel my order?
These products are made to order, and cannot be cancelled or refunded. We advise all customers to carefully check your order before making a payment as once an order is received, we begin the printing process almost immediately to minimise lead times.
Can I return my personalised product for an exchange or refund?
Unfortunately, personalised products are made to order and once personalised, the product cannot be used again. Due to this, personalised products cannot be returned for exchanges or refunds. We strongly recommend checking your order carefully before completing your purchase.
Are these personalised garments printed or embroidered?
All garments are printed, not embroidered. Our state of the art printing machinery allows us to offer a wide range of print styles which are not possible to achieve with embroidery.
Will my personalised prints be of high quality?
All personalised products are quality inspected to ensure they meet our strict quality control standards.
Can I return my personalised product for an exchange or refund?
Unfortunately, personalised products are made to order and once personalised, the product cannot be used again. Due to this, personalised products cannot be returned for exchanges or refunds. We strongly recommend checking your order carefully before completing your purchase.
I would like a product printing which is not available on your website, can you help?
Please contact us by either messaging us using our contact us form, dropping us a quick message on our WhatsApp number which is: 07547 574 933 or giving us a call on: 07547 574 933. This way we can check to see if we can provide the product you require.
Will my printed clothing items deteriorate over time?
Every clothing item ages with every wash cycle; this is always the case even for the most expensive piece of branded clothing available. We only use premium quality materials for our prints to ensure longevity of our personalised clothing. Just like buying any piece of clothing on the high street whether this is £30 or £300, manufacturers always included wash & iron instructions to help you get the most life out of your piece of clothing.
Aftercare of the product is the utmost important factor for printed garments. We have tested our products extensively and we provide wash guidelines which ensure that your garments will last as long as they possibly can when correct garment care instructions have been followed.
Can I tumble dry my printed clothing?
Please do not tumble dry any printed clothing item.
Can I iron directly over my printed artwork?
Do not iron directly over the printer artwork.
What are your wash and iron instructions?
All personalised clothing should be wash and ironed using the below instructions.
If my personalised garment is damaged through washing, drying or ironing, will you replace it?
We have put our products through extensive tests of durability and to enhance this in every way possible we only use the best materials and machinery available. Damage caused by incorrect wash, dry or iron instructions will not be our responsibility and we will not replace or refund the time.
I would like a name and number printing on my football / sports shirt, how do I do this?
Currently, this service is only available for local customers who can visit our store in Bradford (address available on our contact info page). Garment must be new and unworn. We cannot accept used garments.
Is it safe for me to enter my card details on your website?
Payments are not physically handled on our website; they are processed using industry leading payment processing solutions. We currently use PayPal, upon placing an order, the website will redirect to PayPal’s payment processing facility, where you can either log in to your PayPal account to complete your payment, or you can enter your card details.
I want my own image printed onto my chosen clothing item, what are the file requirements?
It is important that you provide actual images, not screenshots of images. Images of high quality are generally higher than 300dpi. This basically means you could zoom in a little and not have any noticeable pixilation. When images like this are printed, they generate the best results.
For clothing printing it is best to provide an image where any areas of the image you do not want printing, also do not exist on the file itself. These file types are generally a high resolution .png image. But can also be other files with a transparent background. This is not the case for photo prints which you want printed like a normal portrait or landscape photo as these can be .jpg or .jpeg etc.
I want to send an image but it needs editing before I want it printing on my clothing item, can you do this for me?
There is an additional charge for editing images to make them ready for print. For example if send us a photo of your Dog, but want the surrounding parts of the image erased so only your Dog appears on the final print. Please message us or call us before placing an order to confirm the cost of your image edits.
Can I send any image to be printed?
Images you send must be owned by you and cannot be copyrighted images saved from the internet that infringe copyright laws, such as brand logos. You must prove you have exclusive rights to use copyrighted logos in these circumstances. We will refuse any prints that infringe copyright laws.
If there are any other questions you have, which are not listed above in our FAQ’s. Please do not hesitate to message us and we will get back to you.